Helping you discover if you've been mis-sold car finance
1. The data controller
Reclaims4u Ltd are committed to protecting and respecting the privacy of anyone using PCPcheck.com
This policy (and any other documents referred to in it) sets out the basis on which any personally identifiable information (“personal data”) we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Whilst every effort has been made to ensure that our online forms and emails are as secure as possible, we are not able to guarantee the security of any information you submit via this website or over the internet. This is because the internet is not a secure medium of communication. Submitting your personal information into our site is done at your own discretion.
For the purpose of the UK data protection legislation, the data controller is Reclaims4u Ltd a limited company registered in England and Wales under company number 6651869. Our registered office address is 4th Floor, 1 City Approach, Albert Street Eccles, Manchester, M30 0BG. Our Registration number with the Information Commissioner is Z1480043.
2. The Information we collect
Our websites allow you to complete and submit an online form, to express your interest in our services. We request personal data from you such as your name, telephone number and email address in order that we may contact you about our services. If you submit your data via the online submission form, your data will be stored securely and used by us to contact you via diffrent communication methods including telephone, email or sms.
3. The way we use and process your information
We use personal data held about you in the following ways:
To ensure that content from our websites is presented in the most effective manner for you and for your devices;
To carry out our services and any other obligations arising from any contracts entered into between you and us, such as disclosing your personal data to third parties; for example, financial institutions, the Financial Ombudsman, the Financial Services Compensation Scheme, our Regulators, and third party service providers;
To contact you via telephone, email or SMS to ensure we can process your enquiry, case or request in a timely, professional manner.
To allow you to participate in interactive features of our service, such as our portal, when you choose to do so;
To notify you about changes to our service;
To comply with our legal obligations;
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
And as part of our efforts to keep our websites safe and secure.
We may employ other companies and individuals to perform functions on our behalf. Examples include analysing data, and providing marketing assistance. Such companies and individuals may have access to personal information needed to perform these functions, but shall not use it for any other purposes and are required to process the data in accordance with the UK Data Protection law.
Who we share data with
To allow us to provide our services to you, the following third parties provide critical functions to our business and will process your personal information as directed by us and in accordance with strict data security arrangements:
Our Services: during our services we will provide your data, under your specific instruction, to named lenders, loan brokers and, if required, the Financial Ombudsman. We will also provide a referral to our legal partners, Johnson Law Group Ltd, Next Gen Solicitors Ltd, Library Legal Limited, McDermott Smith Law Ltd, Emerald Law Solicitors Ltd, High Street Solicitors Ltd, Consumer Credit Solicitors Ltd, Black Lion Law LLP, Hallbrook Partners Ltd & CHASE MONRO CLAIMS LTD at your request;
Our Systems and IT: we use third party firms who provide and support to our CRM infrastructure;
Post and Printing: we use an outsourced print-house who manages our printing, they receive a copy of postal communications and print and send this on our behalf;
Our Regulators: we may be required to provide your data to our Regulators, who include the Financial Conduct Authority, the Financial Ombudsman Service and the Information Commissioner's Office.
Our Professional Services: we use professional legal, consultancy and accountancy services to help us fulfil our legal obligations.
Our Partners: for assistance with gathering information to pursue claims on your behalf.
HMRC: Only when submitting a tax reclaim to HMRC on your behalf.
Instructions to Third Party
You give authorisation for Reclaims4U Ltd to contact any third party in order to gain information which may be needed to progress your claim. Furthermore, You give consent to the third party or Reclaims4U Ltd to release any information as requested by the third party or Reclaims4U Ltd.
We do not sell your data to third parties in any circumstances. We have carefully selected our third parties based on their ability to keep your data safe and secure. All data is processed within the European Union and subject to the same legislation. If you request for us to stop processing your data, we will also communicate this to the relevant third parties if they are processing this on our behalf. If you have any concerns about the above third parties, please let us know and we can provide advice and support to help you manage your data preferences, firstname.lastname@example.org
4. Cookies used on our websites
Cookies are small files saved to your computer’s hard drive that track, save and store information about your interactions and use of the website. This allows the website, through its server, to provide you with a tailored experience within the site. You are advised that if you wish to deny the use and saving of cookies from this website on to your computer’s hard drive you should take necessary steps within your web browsers security settings to block all cookies from our websites and their external serving vendors.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
5. Social Media Platforms
Communication, engagement and actions taken through external social media platforms that our websites participate on, are custom to the privacy policies held within each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. Our websites will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
Our websites use social sharing buttons which help share web content directly from web pages to the social media platforms, facebook and twitter. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on our websites. You are advised before using such social sharing buttons that you do so at your own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. In some cases, these sites will register that you are visiting either of our websites and the specific pages you are on, even if you don’t click on the buttons but are logged into their services, like facebook or google. You should check their respective privacy policies to find out what they do with your information and to find out how to opt out or delete such information.
6. Your data, Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting our Data Protection Officer at: email@example.com or telephone: 020 3002 0644
If you request information from us but decide not to use our service, your personal data will be automatically deleted after 12 months. If you do use our PCP reclaim service, we are required by law to retain your personal data for as long as is reasonably necessary to comply with our statutory and contractual obligations. You have the right to request we delete your data from our records subject to our statutory and contractual obligations. This is known as the right to be forgotten.
You also have the right to access information held about you. Your right of access can be exercised in accordance with current Data Protection legislation. An access request will be provided free of charge. Any further or subsequent copies may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
You have the right to rectification, which means that the personal information we hold about you can be rectified, if any of its detail has been logged or processed incorrectly. If you would like us to make any amendments to the data we hold, please contact us at firstname.lastname@example.org
If you have any concerns about the way we process your data, you can contact us using the above details, or in writing to:
The Data Protection Officer
4th Floor, 1 City Approach,
Albert Street Eccles,
Manchester, M30 0BG
7. Policy changes