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How can we help you claim car finance compensation?

Many people have fallen victim to deceptive practices involving the mis-selling of PCP and HP car finance. If you suspect that you may have had hidden fees imposed on you, there is a possibility that you are eligible for compensation. 

PCP Check are here to assist you in navigating the potential claim process. Our team have a proven track record in successfully pursuing claims in the financial mis-selling sector.

PCP Check

PCP CAR FINANCE CLAIMS

HP CAR FINANCE CLAIMS

Let us take the hassle out of making your claim.

PCP (Personal Contract Purchase) and HP (Hire Purchase) claims can often be time-consuming for consumers, and our goal is to make the process as smooth and efficient as possible for you throughout your experience with us.

That’s why we’ve included some commonly asked questions which our team receive daily. These should cover the majority of your questions, but if you have any queries at all, you’re welcome to contact our team on 0161 528 1777, who will gladly cover any gaps in your knowledge.

We often find the quickest way for our client’s to gain an understanding is to submit their information, and undergo a quick call with your assigned claim consultant, who can clear up any confusion.

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The more details you can recall about your agreement, the more likely it will be that the finance company can locate and verify you against their systems promptly.

This will also help avoid requests for further information.

The Financial Conduct Authority (FCA) regulates the financial services industry in the UK.

The FCA aim to make markets work well for individuals, for business, large and small, and for the economy as a whole.

This includes car finance which covers several types of financial products you can take out when purchasing a car.

The FCA has paused the investigation of motor finance complaints (from the usual 8 week deadline) and this may continue until on or after 4th December 2025 whilst they examine the issue of car finance sales that involved discretionary commission. We can still submit a complaint on your behalf but may not receive a response until after the FCA has completed its review.

Flexible terms and the guarantee of a car’s value at the end of the deal are appealing, but dealers also benefit from PCPs, because they are designed to incentivise owners to stay with the same brand and return to choose a newer model every three years or so.

Firms usually keep a record of customer transactions for at least 6 years.

The misconception around car finance is that the product being sold is a car.

This is only partly true. In fact, the main product that is being sold is a financial product which is a loan.

The car is a red herring that has deflected the public eye away from this sector of credit broking meaning it has not been under as much scrutiny as, say, mortgages.

The concept of PCP itself is also relatively new.

If you claim is rejected you might be able to escalate it to the Financial Ombudsman Service.

Compensation will vary depending on your original contract but the FCA found that the average customer was overcharged by £1,100 on a £10,000 car loan over 4 years.

Claims will be made against the lender of the finance only.

The broker of the PCP agreement is considered an agent of the lender so the responsibility is on the lender to ensure their brokers behave according to the standards set by the FCA.