PCP & HP Claims FAQs | Mis-Sold PCP & HP Finance Claim

How can we help you claim car finance compensation?

Many people have fallen victim to deceptive practices involving the mis-selling of PCP and HP car finance. If you suspect that you may have had hidden fees imposed on you, there is a possibility that you are eligible for compensation.

PCP Check are here to assist you in navigating the potential claim process. Our team have a proven track record in successfully pursuing claims in the financial mis-selling sector.

PCP CAR FINANCE CLAIMS

HP CAR FINANCE CLAIMS

Let us take the hassle out of making your claim.

PCP (Personal Contract Purchase) and HP (Hire Purchase) claims can often be time-consuming for consumers, and our goal is to make the process as smooth and efficient as possible for you throughout your experience with us.

That’s why we’ve included some commonly asked questions which our team receive daily. These should cover the majority of your questions, but if you have any queries at all, you’re welcome to contact our team on 0161 528 1777, who will gladly cover any gaps in your knowledge.

We often find the quickest way for our client’s to gain an understanding is to submit their information, and undergo a quick call with your assigned claim consultant, who can clear up any confusion.

Free Eligibility Check

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How do i make the claim process as quick as possible?

The more details you can recall about your agreement, the more likely it will be that the finance company can locate and verify you against their systems promptly.

This will also help avoid requests for further information.

What is the Financial Conduct Authority’s role in mis-sold car finance?

The Financial Conduct Authority (FCA) regulates the financial services industry in the UK.

The FCA aim to make markets work well for individuals, for business, large and small, and for the economy as a whole.

This includes car finance which covers several types of financial products you can take out when purchasing a car.

Claim Timeframes

The FCA has paused the investigation of motor finance complaints (from the usual 8 week deadline) and this may continue until on or after 4th December 2025 whilst they examine the issue of car finance sales that involved discretionary commission. We can still submit a complaint on your behalf but may not receive a response until after the FCA has completed its review.

Why do dealers offer PCP finance?

Flexible terms and the guarantee of a car’s value at the end of the deal are appealing, but dealers also benefit from PCPs, because they are designed to incentivise owners to stay with the same brand and return to choose a newer model every three years or so.

What if i don't have the paperwork to make a claim?

Firms usually keep a record of customer transactions for at least 6 years.

Why is the mis-selling scandal only now coming to light?

The misconception around car finance is that the product being sold is a car.

This is only partly true. In fact, the main product that is being sold is a financial product which is a loan.

The car is a red herring that has deflected the public eye away from this sector of credit broking meaning it has not been under as much scrutiny as, say, mortgages.

The concept of PCP itself is also relatively new.

What happens if my claim is rejected?

If you claim is rejected you might be able to escalate it to the Financial Ombudsman Service.

How much money could i be entitled to?

Compensation will vary depending on your original contract but the FCA found that the average customer was overcharged by £1,100 on a £10,000 car loan over 4 years.

Will the broker who sold me the deal be prosecuted?

Claims will be made against the lender of the finance only.

The broker of the PCP agreement is considered an agent of the lender so the responsibility is on the lender to ensure their brokers behave according to the standards set by the FCA.

1. Redress amount	2. Your Fee (+VAT)	3. Example Redress	4. Example Fee (inc VAT)
£1 – £1,499	30% up to a max of £420	£750	£270
£1,500 – £9,999	28% up to a max of £2,500	£3,000	£1,008
£10,000 – £24,999	25% up to a max of £5,000	£15,000	£4,500
£25,000 – £49,999	20% up to a max of £7,500	£30,000	£7,200
£50,000 +	15% up to a max of £10,000	£85,000	£12,000

Stage of Claim	Max hours	Max Fee + VAT
When We have submitted a SAR or other preliminary checks for You.	2	£288
When We have completed a preliminary review of Your case	4	£576
When We are carrying out (or completed) the preparation and administration of Your case	8	£864
When We are carrying out (or completed) the full investigation of your case and drafted your Claim report	10	£1,440
When We are carrying out (or completed) Your submission to the Third Party	12	£1,728
After We have submitted Your case (before any offer of Redress is made)	16	£2,304

1. Redress amount	2. Your Fee (+VAT)	3. Example Redress	4. Example Fee (inc VAT)
£1 – £1,499	30% up to a max of £420	£750	£270
£1,500 – £9,999	28% up to a max of £2,500	£3,000	£1,008
£10,000 – £24,999	25% up to a max of £5,000	£15,000	£4,500
£25,000 – £49,999	20% up to a max of £7,500	£30,000	£7,200
£50,000 +	15% up to a max of £10,000	£85,000	£12,000

Stage of Claim	Max hours	Max Fee + VAT
When We have submitted a SAR or other preliminary checks for You.	2	£288
When We have completed a preliminary review of Your case	4	£576
When We are carrying out (or completed) the preparation and administration of Your case	8	£864
When We are carrying out (or completed) the full investigation of your case and drafted your Claim report	10	£1,440
When We are carrying out (or completed) Your submission to the Third Party	12	£1,728
After We have submitted Your case (before any offer of Redress is made)	16	£2,304

1. Redress amount	2. Your Fee (+VAT)	3. Example Redress	4. Example Fee (inc VAT)
£1 – £1,499	30% up to a max of £420	£750	£270
£1,500 – £9,999	28% up to a max of £2,500	£3,000	£1,008
£10,000 – £24,999	25% up to a max of £5,000	£15,000	£4,500
£25,000 – £49,999	20% up to a max of £7,500	£30,000	£7,200
£50,000 +	15% up to a max of £10,000	£85,000	£12,000

We collect/store or use your information to…	Legal basis
Provide the service you have requested	Contract
Send to our partner claims management companies, solicitors or law firms	Consent
Send to our service provider/contractor partners	Contract and/or Legitimate Interests
Send you information or marketing about our products and services	Legitimate Interests and/or Consent
Contact you where you fail to fully complete our online form	Legitimate Interests and/or Contract
Provide annual statistics to our regulator	Legal Obligation
Resolve complaints against us or the establishment, exercise, or defence of legal claims	Legitimate Interests and/or Legal Obligation
Gather feedback to enable us to improve our website, products and services	Legitimate Interests
Verify your identity where we receive requests to access or change the information we hold about you	Legal Obligation
Maintain our accounts and records	Legal Obligation
Comply with legal and regulatory obligations	Legal Obligation
Research and analyse trends to better understand how users are using our website and services in order to improve them	Legitimate Interests
Inform you about changes in our services and important service related notices, such as security and fraud issues	Legal Obligation
Maintaining insurance coverage, managing risks, or obtaining professional advice	Legitimate Interests and/or Legal Obligation